How We Protect Your Information
Last Updated: November 3, 2025
Look, we get it - nobody actually wants to read privacy policies. But here's the deal: we take your privacy seriously at Aetherthorn Fitness.
This policy lays out what info we collect, why we need it, and how we keep it safe. We're not here to sell your data or spam you with random stuff. We just wanna help you forge your legend and transform your reality without compromising your personal information.
By using our services, booking classes, or even just browsing our site, you're agreeing to this policy. If something doesn't sit right with you, reach out - we're happy to chat about it.
We collect different types of info depending on how you interact with us. Here's the breakdown:
We're not collecting data just for fun. Here's what we actually do with it:
Managing your membership, booking classes, scheduling personal training sessions, and delivering the services you signed up for.
Creating personalized workout plans, adjusting intensity based on your progress, and tailoring nutrition advice to your goals.
Sending class updates, schedule changes, membership renewals, and occasional tips to help you crush your goals.
Emergency contacts, health conditions that trainers need to know about, and facility access control.
Handling membership dues, session fees, and any purchases you make at our facility or online.
Understanding what's working, what's not, and how we can make your experience even better.
We're not in the business of selling your info. Period. But there are a few situations where we gotta share limited data:
We work with trusted third parties who help us run things smoothly:
Sometimes we're legally required to share info:
If Aetherthorn Fitness is ever sold or merged with another company, your data might be transferred as part of that transaction. But don't worry - any new owner would still be bound by this privacy policy.
We take security as seriously as we take your deadlift form. Here's what we do to protect your info:
All sensitive data's encrypted both in transit and at rest. Your passwords are hashed so even we can't see 'em.
Our servers are protected by firewalls and monitored 24/7 for any suspicious activity or unauthorized access attempts.
Only authorized staff who actually need your info to do their jobs can access it. Everyone signs confidentiality agreements.
But let's be real - no system's 100% bulletproof. While we do everything we can to protect your data, we can't guarantee absolute security. That's why it's important you do your part too:
Your data belongs to you. Under Canadian privacy law (PIPEDA), you've got several rights:
You can request a copy of all the personal info we have about you. We'll provide it within 30 days, usually for free.
If any of your info's outdated or wrong, let us know and we'll fix it ASAP. You can also update most stuff yourself in your member portal.
Want us to delete your data? We'll do it, unless we're legally required to keep it (like financial records for tax purposes).
Don't wanna receive marketing emails? Just unsubscribe - there's a link at the bottom of every email we send. You'll still get important stuff like billing notices though.
Need your data for another fitness app or trainer? We can export your workout logs and progress data in a commonly-used format.
To exercise any of these rights, just shoot us an email at info@aetherthornverse.info or give us a call at (604) 555-2847. We'll get back to you within a few business days.
Our website and services integrate with some third-party tools. Each one's got their own privacy policy that you should check out:
We use this to understand website traffic and user behavior. Google's privacy policy applies to this data.
If you connect through Facebook, Instagram, or other platforms, their privacy policies govern what they collect.
Stripe and other payment gateways handle your financial info. They're PCI-compliant and super secure.
We use email platforms to send newsletters and updates. You can unsubscribe anytime.
Our services are designed for adults and teens with parental consent. Here's our policy on minors:
We don't knowingly collect personal info from kids under 13. If you're a parent and think we've accidentally collected your child's data, contact us immediately and we'll delete it.
Teens can participate in our programs, but we require parental or guardian consent first. Parents have the right to review, update, or delete their teen's information at any time.
For youth members, we collect only the minimum info needed to provide safe, effective training. Parents can access their teen's fitness data and progress reports through the parent portal.